Posted by Hero Arts
on May 22, 2020
Hello friends! We want to provide you with an update on our current shipping situation at Hero Arts.
Although we are still working hard to finish shipping April My Monthly Hero kits, we are more behind than we anticipated. We hope to finish shipping these out in the next couple of weeks. We will start on May kits and add-ons just as soon as we have finished with the April kits.
In the meantime, we have good news on the horizon! California is starting to allow the opening of manufacturers like Hero Arts. This means we are working on plans to safely and efficiently reopen. In the coming weeks we will bring back more of our production team and hope to translate this into faster shipping times and more normal operations. Stay tuned as we know more!
We are so appreciative that you have continued to order despite knowing we have long delays. We are doing our best and are so sorry for the long shipping times. Of course, if it is too long to wait you are welcome to cancel your order at any time and we will happily provide a full refund. Please just let us know.
Thank you for your kind understanding and patience! Look for another shipping update soon, as we move forward with our plans to reopen with safety as our top priority.
Take care,
11 comments
I can wait for as long as it takes. I got my April MMH, and I’m just waiting on the add ons. I’ve got every MMH since the first one!!! So, really, I’ve got lots to play with♥️
Thank you for working long hours. Be safe – it’s the most important thing. Love your products!
don’t you worry hero we understand its not easy even if allowed to open we know you need to first meet all the state guidelines before you open . I will patiently wait for my 2 kits.
Thank you for all your effort to keep your loyal customers happy. I’m essential so unfortunately I have not been able to stay at home & craft like others. Waiting is hard but gives me time to use other kits more.
I so appreciate that Hero Arts continued to ship! Your products are certainly worth waiting for. I enjoyed just knowing that they would arrive:)