Posted by Hero Arts
on April 27, 2020
Hero Arts remains closed due to the shelter-in-place order. We have only limited capabilities at this time. Only the owners, Aaron and Laura, with their son Ethan, are able to ship orders. The rest of the Hero team is doing a wonderful job remotely, but sadly that doesn't help with shipping orders. We are so appreciative that so many have continued to order despite knowing we have long delays. Thank you for your patience, support, and kind wishes. It means the world to us, and we send love and appreciation your way.
With limited ability to ship, we are estimating 3-4 week shipping delay for any order placed. We are doing our best and we are so sorry for the long shipping times. Of course, if it is too long to wait you are welcome to cancel your order at any time and we will happily provide a full refund. Email info@heroarts.com with any questions.
For our April MMH Kit, we started shipping last week as planned and anticipate it will take two full weeks to complete shipping.
For International customers, given COVID-19 shipping restrictions and delays, we have only now solved problems that prevented us from shipping previously. We will combine any unshipped March Kits with April or future orders, per your request. Of course, if it is too long to wait you are welcome to cancel your order at any time and we will happily provide a full refund. Email info@heroarts.com with any questions.
For May MMH Kits, we hope to start shipping in mid-May
Thank you!
8 comments
thanks hero arts I will patiently wait. I have tons of unused hero products im using now. Stay safe. Hugs
Stay safe is the main thing. You can hold my orders till last if necessary. You are by far my favorite card craft store. Your people are the best! Sending good thoughts your way.
Diane
Big Fan
Thank you for your information about your situation – I Hope everyone is well and safe, here in Europe/Germany it starts getting difficult with homeschooling since nearly 6 weeks… but crafting is like therapy and there are so many wonderful items that came with the MMH Kits that the delay won‘t be a problem. And after all this efforts I’m sure that I will treat myself with some add-ons! You‘re doing a brilliant job at Hero Arts – you make crafters happy and we can share happiness with things we created! Take care and I‘m looking forward next kits – the delay gives more time to enjoy what we have!
No Worries here!! It’s like waiting for Christmas. You are such an awesome and compassionate company we know you are doing all you can and.more! Mainly THANK YOU and please continue to stay healthy and safe! Anxious to see the May countdown!!!
The shipping delays have an upside: When I finally receive the package, I will have forgotten about it so my reaction will be one of delighted surprise. I need a little delighted surprise during these Covid-19 days. Stay strong and healthy.