Club FAQ's and Terms & Conditions
FAQ’s
How to Change Your Password.
1. Eligibility & Membership
• You must be at least 18 years of age and legally permitted to participate. This agreement is void where prohibited by law.
• You must maintain a Spellbinders club membership account in good standing, with a valid credit card or PayPal account on file (no holds, no account suspension, and no past amount owed).
• Spellbinders reserves the right to accept or refuse membership at our discretion, for any reason.
• Membership benefits are nontransferable and may only be used by the individual member.
• Benefits are prospective from the date of enrollment and will not be applied retroactively to any prior purchases.
2. Billing & Auto-Renewal
Spellbinders Clubs are monthly, automatically renewing membership programs. By enrolling, you authorize Spellbinders to charge your card each month at the then-current membership fee until you cancel.
When you are charged
• Your first charge occurs immediately upon your first subscription checkout.
• Your membership then auto-renews on the 5th of each month thereafter.
• Membership is conditional upon receipt of payment. All subscription products must be paid by credit card or PayPal to allow recurring charges.
Failed payments
If payment cannot be charged for any reason, including chargeback, Spellbinders reserves the right to immediately and without notice suspend or terminate your membership, and no merchandise will be shipped. You remain responsible for any amounts owed at the time of suspension or termination.
Taxes & duties
• All US club orders have taxes collected at the time of subscription and when invoices recur.
• International shipments are subject to VAT, taxes, or duties, paid by the customer at the time of delivery. Refunds are not allowed due to import-charge refusal.
Notices
Except where required by law, Spellbinders is not obligated to send renewal or advance billing notices. Upon enrollment you will receive an initial confirmation email that includes enough card information to verify the details (without full card numbers), a reminder that you can cancel at any time, instructions for cancelling, and the amount your card will be charged.
3. Managing Your Subscription
All changes must be made before your subscription charges on the 5th. Once an order has charged, it is final sale and cannot be edited or changed for that month.
Pausing
• Subscriptions may be paused for one month, after which your membership resumes automatically.
• All membership benefits — including perks and discounts — are paused during that month and restored once your subscription reactivates.
Cancelling
• Log in to your account, open “Subscriptions,” expand the subscription you wish to cancel, and click “Cancel.”
• You may cancel at any time, but cancellation must occur at least 48 hours before your next renewal on the 5th to avoid that month’s charge.
• If you change a subscription after it has already charged, you will receive both subscriptions.
Skipping
• Skipping a month is not available. You may cancel and rejoin at any time.
Shipping & payment details
• Update your shipping address, billing address, or payment method anytime under “Subscriptions” in your account. Payment method changes are confirmed via an emailed update link.
4. Club Access & Availability
• Club reveals and tutorials are published on the 1st of each month.
• Active members can join new clubs from the 1st to the 5th. To switch clubs, join the new subscription first, then cancel the old one, or you will lose access.
• Continuing subscriptions charge on the 5th. Edits to payment or shipping can be made through the 4th.
• New member sign-up runs from the 6th through the 27th, subject to remaining inventory. Clubs may sell out quickly.
• Club products are available only to active members during their subscription month. Leftover inventory may later be offered a la carte at a higher price, with no guarantee of availability or restock timing.
• Member orders are always fulfilled first — a key benefit of membership.
5. Member Discounts & Rewards
• Standard club members receive 10% off select Spellbinders products. All-Clubs Crate members receive 15% off. The two codes cannot be combined.
• All-Clubs Crate members will receive one (1) free shipping code to use each month. Free shipping coupon only applies while subscription is active and only applies to shipping charges below $10.
• The discount is activated after your first club subscription charges and is visible only while a subscription is active. Your initial purchase does not receive the discount, even with qualifying items in the cart.
• Discounts are visible in the cart and at checkout, and are removed immediately upon cancellation.
• Not valid on non-Spellbinders or Hero Arts products, clubs, clearance, promotional items, and other select products. Valid only at www.spellbinders.life, for individual consumer use, not for distribution, and not on previous purchases. Cannot be redeemed for cash or combined with other offers. Void where prohibited.
• All-Clubs Crate members receive one free-shipping coupon per month, applicable to shipping costs under $10. Monthly codes expire on the last day of the month and do not roll over. The code is emailed when the subscription charges and is also shown on the All-Clubs Crate product page.
• Creative Rewards points are added automatically when your monthly kit ships, earning 3 points per $1 spent.
6. Shipping
United States
• Initial subscriptions ship from the Spellbinders warehouse by the end of the month. Recurring orders charge on the 5th and ship by the last day of the month.
• Orders ship via USPS, UPS, or FedEx depending on order size and destination.
• Multiple-club orders may be processed independently and ship separately, with a shipping notification for each portion.
International & non-continental US
• Members outside the continental US — including Hawaii, Alaska, and Puerto Rico, plus select countries — may join, subject to shipping limitations and additional costs.
• International options include USPS (1–3 weeks), FedEx (4–7 business days), and UPS (4–7 business days). Not every option is available to every location.
• Shipments outside the US may be subject to duties, customs, tariffs, and VAT set by the destination country and paid by the purchaser at delivery. Customs policies vary by country and may change; contact your local customs office for details.
7. Changes to the Program
• Spellbinders may change or discontinue any club benefit at our sole discretion at any time without notice.
• Spellbinders may change membership pricing and terms, and will notify members of pricing changes at least 30 days in advance.
8. Need Help?
We’re always happy to help.
• Email: customersupport@spellbinders.us
• Phone: 1-888-547-0400, Monday–Friday, 7:30 am– 4:00 pm MST
